Account Settlement Notice: Keep Your Cards, Withdraw, or Transfer

Account Settlement Notice

Because this architecture upgrade is too large in scope, account data on this platform cannot be transferred directly to the new platform. New card issuance will also be phased out.

This platform will not force-close cards that are still in normal use. Please decide whether you want to keep using your existing cards, or settle the balance in your account. The two paths are different.

Your Existing Cards Can Remain Active

You can continue to top up and spend with an existing card when both of the following are true:

• You have not requested cancellation of the card.
• The card has not been cancelled because of a chargeback.

This upgrade does not, by itself, cancel a card that is still working normally.

If you later choose to withdraw to your own address, or to transfer your balance to the new platform, you must unbind and cancel your cards first. A card that is still linked can continue to receive failed charges.

Option 1: Withdraw to Your Own Address

Choose this option if you want the funds returned to you and do not want them moved to the new platform. Fees and payout rules follow the Refund Policy in our Terms of Service.

Before you apply, unbind and cancel every card on the account.

Each withdrawal is charged as follows:

• Gas fee: 56 TRX, converted to USDT at the exchange rate in effect when the withdrawal is processed.
• Transaction fee: 1% of the remaining balance.
• Service fee: 5 USD per withdrawal.

Other rules:

• Funds can only be returned to the address originally used to deposit on this platform.
• If the original deposit was sent from an exchange, a separate refund procedure is required.
• Our operations team will open a support ticket and send a confirmation email. Please reply as instructed in that email.
• After the compliance review is complete, the withdrawal is processed within 7 business days.

Option 2: Close Out Your Balance and Transfer It to the New Platform

Choose this option if you want to continue on the new platform. Only the amount you request is transferred. Account data, cards, and transaction history are not moved with it.

Complete the following steps in order:

1. On this platform, unbind every card and finish cancellation.
2. Register at www.dotva.io. The new account must use the same email address as the current account.
3. Complete email verification on the new platform.
4. Open the wallet on the new platform.
5. Open the cashier and copy the deposit address.
6. Send your transfer request to support@vccpool.com.

Include all of the following in the email:

• The email address registered on this platform
• The email address registered on the new platform (it must be the same)
• The cashier deposit address on the new platform
• The amount you want to transfer

After we verify the request, we will initiate the transfer on this platform and send the funds to the address you provided. This notice has no deadline. You may apply under the same process whenever you see it.

You Only Need to Tell Us the Amount

You do not need to calculate the fees yourself. Tell us the amount you want to transfer, for example, "transfer 100 USD." We first deduct the 5 USD service fee, then calculate the 1% credited-deposit fee required by the new platform. That 1% is paid by this platform. It is added to the amount we send, and it is not deducted again from the balance left after the service fee.

The amount is calculated as follows:

• Amount we send = (requested amount − 5 USD) × 1.01
• The minimum deposit on the new platform is 200 USDT per transfer
• If the amount we send is below 200 USDT, you must transfer the shortfall yourself before the deposit can be credited

Example: You request a transfer of 100 USD.

1. The 5 USD transfer service fee is deducted first, leaving 95 USD.
2. This platform covers the 1% deposit fee, so we send 95 × 1.01 = 95.95 USDT.
3. The minimum deposit is 200 USDT, so you still need to send 104.05 USDT to the new platform cashier address.

If the amount we send is already 200 USDT or more after the 5 USD fee is deducted and the 1% is added, you do not need to add any further funds.

Please Note

• If you want to keep using your cards, do not request cancellation. This platform will not force-cancel them.
• Before Option 1 or Option 2, unbind and cancel every card so the account does not keep receiving failed charges.
• For Option 2, the email address on the new platform must match the email address on this platform.
• Use the address and network shown by the new platform cashier. Funds sent to the wrong address or network may not be recoverable.
• For Option 1, the payout address must be the address originally used to deposit on this platform.